Change a business email password and resolve sign-in issues

Your Civema customer login and each mailbox password are separate. Mailbox credentials are used for webmail, IMAP and SMTP.

Change or reset

1. Open the email service in your authorized Civema customer account.
2. Edit the relevant mailbox and set a long, unique password.
3. Verify a new webmail sign-in, then update both incoming and outgoing credentials on every device.

If you lack access, contact your company administrator or open a verified support request. Never put passwords in tickets. Repeated attempts with an old password can trigger temporary blocks.

Suspected compromise

Use a clean device, change credentials and review forwarding rules. Do not assume a password change instantly terminates every existing session; request a session and sending review. If webmail works but Outlook fails, inspect stored credentials and SMTP authentication before deleting profiles.

View business email plans