Terms of Use

These terms explain how Civema websites and services must be used lawfully and without adversely affecting other users. They apply together with the Service Agreement, order summary and technical limits of the selected product.

Account security and accurate information

Keep account, contact and billing information accurate and current. Protect passwords and API keys, limit user permissions and report suspicious access promptly. Accessing or changing another person’s account or service without authorisation is prohibited.

Resource usage

CPU, RAM, storage, file count, traffic and email limits depend on the plan. Shared hosting must not be used as general file storage, a download centre, for cryptocurrency mining or for sustained workloads that harm other customers. An unlimited allowance for one feature does not make other resources unlimited.

Email and communications

Spam, unsolicited bulk email, phishing and malicious content distribution are prohibited. Customers are responsible for lawfully obtaining mailing lists and any required permissions. Plan sending limits and security controls apply.

Prohibited activities

Illegal content, copyright and trademark infringement, fraud, malware, unauthorised access, attacks and unauthorised scanning of third-party systems are not permitted. Services must not be used to infringe personal data rights or other rights of third parties.

Software and backups

Customers manage the software, extensions and licences they install. Apply security updates and maintain current backups independent of the service. If managed administration or backup services are purchased, their scope is determined by the order terms.

Reporting and handling misuse

Security incidents, abuse reports and legal obligations may require an investigation and proportionate restrictions on affected content or services. Reports should identify the domain or IP, time and supporting evidence. Except in urgent security situations or where legally required, we aim to contact the customer to resolve the issue. Statutory rights of review and complaint remain unaffected.

Contact

Open a support ticket in your client area or contact [email protected].