Cancellation and Refund Policy

This policy explains how to request cancellation and refunds for Civema services. Cancellation ends a service; a refund returns payment after the request is assessed. A cancellation request is not in itself refund approval. Mandatory consumer rights remain unaffected.

Requesting cancellation

Select the relevant service in your client area and submit a cancellation request. Include the service, invoice number and whether you want immediate or end-of-term cancellation. If you cannot access the client area, email [email protected] from your registered address. Identity checks may be needed to protect your account.

Back up before cancelling

End-of-term cancellation keeps the service available until the current term ends. Immediate cancellation may remove access and hosted data. Export websites, databases, email and other required content to an independent location. Service cancellation, domain renewal and third-party licensing may be separate processes.

Consumer withdrawal rights

Where no statutory exception applies, consumers under Turkish distance-contract rules may withdraw from a service contract within 14 days of its conclusion without giving a reason. Notice may be given in writing or using a durable medium. Exceptions for immediately performed electronic services or services started with the consumer’s consent before the withdrawal period ends are assessed for the particular transaction. A service being digital does not automatically remove all consumer rights.

Product-specific conditions

Completed domain registrations or renewals, activated certificates or licences and custom configurations may be subject to different reversal conditions imposed by the relevant registry or provider. These conditions are considered together with the order terms and applicable law. Any additional commercial refund promise offered at purchase applies within its stated scope without limiting statutory rights.

Refund assessment and payment

Include the service, invoice, payment date and amount in your request. Approved refunds are returned using the original payment method in accordance with applicable rules. A valid statutory withdrawal is subject to the legal repayment deadline and no-charge refund requirements. A bank or payment provider may take additional time to display the credit. Do not send card numbers or security codes in support tickets.

Contact and disputes

We communicate the decision through the client area or registered contact channel. Rights to approach competent consumer dispute bodies and courts remain unaffected. Contact [email protected] or +90 242 606 26 02.